Made to order
Refunds & Returns
Every Chimpanzeebra case is printed to order just for you. Here’s what that means for returns, and what to do if something isn’t right.
Why We Can’t Accept Change-of-Mind Returns
Your case is made to order and produced only once you’ve ordered it. Because of this, we can’t accept returns or exchanges if you:
- Choose the wrong phone make or model
- Choose the wrong design or finish
- Simply change your mind
Faulty or Damaged? We’ll Put It Right
If your case arrives damaged or has a manufacturing fault, we’ll send you a free replacement or give you a full refund.
Contact us within 21 days
Get in touch within 21 days of your case being delivered.
Show us the problem
Send us 5 photos or a short video clearly showing the issue.
Replacement or refund
Once we’ve checked it, we’ll send a free replacement or refund you in full.
Before You Order
Please double-check your phone model in the dropdown on the product page before you buy. If you’re not sure which model you have, you can usually find it in your phone’s settings under “About phone” or “General > About”.
Need to Report a Problem?
Send us a message with your order number and photos or a video of the issue.