Privacy Policy

1. Who We Are

Chimpanzeebra is a trading name of Flamingoat Ltd (company number 07270202), 10 Thirlmere Road, Wigston, Leicester, LE18 3RR. Flamingoat Ltd is the data controller for the personal information described in this policy.

2. Information We Collect

When you place an order, we collect your name, email address, delivery address, phone number (if you give it) and the details of what you ordered. Payments are handled by our payment provider, so we never see or store your full card details.

If you contact us, we keep your message and the details you include. We also collect basic information about how our website is used, such as pages visited and the type of device, through cookies and similar technologies.

3. How We Use Your Information

We use your information only for these purposes:

• To fulfil your order: to make and deliver your case, send order updates and provide customer support (necessary to perform our contract with you)
• To meet our legal obligations: for example, keeping records of sales for tax purposes
• For our legitimate interests: to run and improve our website and shop, prevent fraud, and ask for a review of your purchase
• With your consent: for example, for non-essential cookies or if you sign up to hear from us. You can withdraw your consent at any time.

4. Who We Share It With

We share your information only with trusted companies that help us run our shop, and only as much as they need:

• Printify and its print partners, to make and send your case
• Delivery companies, to deliver your order
• WooPayments, to process your payment securely
• Our website hosting and email providers, to run the website and send order and review emails
• Google and Pinterest, for website statistics and to measure our advertising, where you have allowed these cookies

We may also share information if the law requires it, to protect our rights or prevent fraud, or if our business is sold or merged. We never sell your personal information.

5. International Transfers

Some of our service providers are based outside the UK, including in the USA. Where your information is transferred outside the UK, we rely on the safeguards allowed by UK data protection law, such as the UK–US data bridge or approved contract clauses.

6. How Long We Keep It

We keep your information only for as long as we need it. Order records are generally kept for five years so that we can meet our legal and tax obligations and deal with any disputes.

7. Your Rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information, unless we need to keep it for legal reasons
• Object to or restrict how we use your information
• Withdraw your consent at any time, where we rely on consent

To use any of these rights, please contact us. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Other Websites

This policy doesn’t cover other websites we link to, including our Etsy shop. Please read their own privacy policies.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page.

10. Contact Us

If you have any questions about this policy or your information, please contact us.