Where do you ship too?
Via this website we only ship to the UK, but in our Etsy shop we also ship to: USA, Australia, New Zealand, Europe, Asia, Canada & South America.
What are your shipping costs?
USA – Free Delivery | UK – Free Delivery | Australia – Free Delivery | New Zealand – £1.95 | Europe – Free Delivery | Asia – £1.70 | Canada – £9.75 | South America – £6.90
Where are your fulfilment centres?
We have fulfilment centres in United States, United Kingdom, Italy, Australia and South Korea. So dependent on where you are based in the World, we will fulfil your order from the closest fulfilment centre.
Generally how long is processing and shipping?
Processing time is usually 1 – 3 days and shipping is usually as follows: USA: 2 – 5 working days | UK: 2 – 3 working days | Australia: 2 – 8 working days | New Zealand: 3 – 10 working days | Europe: 5 – 10 working days | Germany: 2 – 5 working days | Asia: 3 – 10 working days | Canada: 10 – 15 working days | South America: 4 – 8 working days
Which phone models do you create phone cases for?
We create phone cases for iPhones, Samsung Galaxy and Google Pixel only. The exact models are shown in the “Phone models” dropdown menu on each product listing and also in the listing description.
What are your returns and refunds policy?
All Chimpanzeebra phone cases are made to order—crafted uniquely for each customer once an order is placed. Because of this, we can’t accept returns or exchanges if you choose the wrong size, colour, or simply change your mind.
However, if your item arrives faulty, damaged, or with a manufacturing defect, we’ll offer a free replacement or full refund. Just contact us within 21 days of delivery with a description and video or several photos of the issue, and we’ll make it right.
Who should I contact if I have a question or issue?
Please email us using our contact form.